Privacy Policy
This Privacy Policy explains how [LEGAL COMPANY NAME], trading as Barongo, collects, uses, stores, and protects your personal data when you visit our website, place an order, create an account, contact us, or interact with our brand.
References to “Barongo”, “we”, “us”, or “our” refer to [LEGAL COMPANY NAME].
- Who We Are
Barongo is an online streetwear and lifestyle brand.
Legal company name: [LEGAL COMPANY NAME]
Trading name: Barongo
Company number: [COMPANY NUMBER]
Registered office: [REGISTERED OFFICE ADDRESS]
Contact email: [EMAIL ADDRESS]
We are the data controller for the personal data we collect and process.
- What Personal Data We Collect
We may collect and process the following categories of personal data:
Identity Data
Name, username, date of birth, and account details.
Contact Data
Billing address, shipping address, email address, and telephone number.
Order Data
Products purchased, order history, payment status, discounts used, delivery information, returns, refunds, and customer service history.
Payment Data
Payment details are processed securely by our payment providers. We do not store full payment card details.
Technical Data
IP address, browser type, device information, time zone, operating system, and website usage information.
Marketing Data
Newsletter subscriptions, marketing preferences, email engagement, discount code usage, and communication preferences.
Customer Service Data
Messages, enquiries, complaints, return requests, reviews, and communication with our support team.
- How We Collect Your Data
We collect personal data when you:
Visit our website
Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Submit a return or refund request
Interact with us on social media
Use cookies or similar tracking technologies on our website
We may also receive data from third-party service providers, including Shopify, payment providers, analytics providers, marketing platforms, delivery partners, and fraud prevention services.
- Why We Use Your Data
We use your personal data to:
Process and deliver your orders
Take and manage payments
Provide customer support
Handle returns, refunds, and complaints
Manage your online account
Send order confirmations and service messages
Send marketing communications where permitted
Improve our website, products, and customer experience
Prevent fraud and protect our business
Comply with legal, tax, accounting, and regulatory obligations
- Legal Bases for Processing
We process your personal data under the following legal bases:
Contract
To process your order, deliver products, manage payments, and provide customer support.
Legal Obligation
To comply with tax, accounting, consumer protection, and regulatory requirements.
Legitimate Interests
To operate and improve our business, prevent fraud, respond to enquiries, manage customer relationships, and promote our products.
Consent
For certain marketing activities and non-essential cookies where consent is required.
- Marketing
If you subscribe to our newsletter or marketing communications, we may send you updates about products, launches, offers, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [EMAIL ADDRESS].
- Who We Share Your Data With
We may share your personal data with trusted third parties where necessary, including:
E-commerce platform providers such as Shopify
Payment providers such as Stripe, PayPal, Klarna, Apple Pay, or other payment processors
Delivery and courier partners
Warehouse and fulfilment providers
Email marketing platforms
Analytics providers such as Google Analytics or Shopify Analytics
Customer service platforms
Fraud prevention providers
Professional advisers including accountants, lawyers, auditors, and insurers
Authorities, regulators, or law enforcement where legally required
We only share data where necessary and require service providers to protect your data appropriately.
- International Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we take appropriate steps to ensure your data is protected in accordance with applicable data protection laws.
- How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, tax, reporting, and customer service requirements.
Order and transaction records may be kept for up to 7 years where required for tax and accounting purposes.
Marketing data is kept until you unsubscribe or withdraw your consent.
- Your Rights
Under applicable data protection laws, you may have the right to:
Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office
To exercise your rights, please contact us at [EMAIL ADDRESS].
You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.
- Cookies
Our website uses cookies and similar technologies to improve functionality, analyse traffic, personalise content, and support marketing activities. For more information, please see our Cookie Policy.
- Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
- Contact Us
For privacy enquiries, please contact:
[LEGAL COMPANY NAME]
Trading as Barongo
[REGISTERED OFFICE ADDRESS]
Email: [EMAIL ADDRESS]